ISO 9001:2015 Accreditation

The Human Resources Division is committed to providing a quality service to all staff of the University.  The HR Division is ISO accredited and the Division is audited annually by the National Standards Authority of Ireland to ensure that quality standards are retained. 

Our Quality Management System is built on the principles of ISO 9001:2015 and are in line with the University’s quality principles:

  • customer focus;
  • leadership;
  • engagement of people;
  • process approach;
  • improvement;
  • evidence-based decision making;
  • relationship management.

The Division has 8 cross-divisional Quality Management processes, each supported by ISO.

Read the Human Resources Division Customer Charter here.

Quality Policy

The HR Division is committed to an ethos of quality assurance in the provision and management of its services.  This commitment extends to ensuring that customer, statutory and regulatory requirements, as well as the requirements of the UL Quality Management System framework, are met at all times.  The Division is also committed to setting, measuring and monitoring quality objectives in order to continually improve its performance.  This quality policy is in line with ISO clause 5.2, and is kept under continual review. 

The University recognises the pursuit of quality and hence excellence as a core value and our quality approach is strongly driven by the University’s Quality Policy.  The HR Division’s Quality Management system is regularly reviewed by the Quality team to ensure it remains appropriate and suitable to our business needs.  The HR Quality Manual and Quality Policy serve as a framework for meeting the requirements of the QMS. The Quality System is subject to both internal and external annual audits. 

HR Customer Feedback

The HR Division welcomes feedback from stakeholders on all of our services to assist us as we continually assess your needs and improve the quality of our services.

If you are dissatisfied or concerned with any aspect of the HR services received, then we would invite you to notify us personally via telephone or email. Alternatively, you can complete the anonymous survey which you will find on all HR staff emails or click here Human Resources Customer Feedback

Our Quality Management System ensures all feedback is logged and given the attention it deserves by the appropriate staff member(s) within the Division.

HR Internal Audit Schedule

The HR internal audit schedule for 2024 is available here. 

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