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Quality

ISO 9001:2015 Accreditation

The Human Resources Division is committed to providing a quality service to all staff of the University.  The HR Division is ISO accredited and the Division is audited annually by the National Standards Authority of Ireland to ensure that quality standards are retained. 

Our Quality Management System is built on the principles of ISO 9001:2015 and are in line with the University’s quality principles:

  • customer focus;
  • leadership;
  • engagement of people;
  • process approach;
  • improvement;
  • evidence-based decision making;
  • relationship management.

The Division has 8 cross-divisional Quality Management processes, each supported by ISO.

HR Customer Feedback

The HR Division welcomes feedback from stakeholders on all of our services to assist us as we continually assess your needs and improve the quality of our services.

If you are dissatisfied or concerned with any aspect of the HR services received, then we would invite you to notify us personally via telephone or email. Alternatively, you can complete the anonymous survey which you will find on all HR staff emails or click here Human Resources Customer Feedback

Our Quality Management System ensures all feedback is logged and given the attention it deserves by the appropriate staff member(s) within the Division.