How do i log a request?
As a UL staff member, you have access to our new online helpdesk located here.
Choose one of the categories listed for more information on how to log your call.
If your request does not fall under the categories on the helpdesk, please click o the "Any other queries - Contact Us" button and submit your request using the option that opens.
To avoid call duplication, please submit your request using one platform (e.g. log your request through the helpdesk or by email. Do not log a call through the helpdesk and email the same request)
Students and External to UL:
Please log a call by sending an email to firstname.lastname@example.org providing the location of the request and as much detail as possible.
For more details on services provided please visit our services page here.