Frequently Asked Questions

How do you book rooms for use in buildings during/outside office hours?

UL Staff Members internal room booking process - To request a room to be reserved, log on to TopDesk, then select Academic Registry Services and Room Booking.

All room requests outside of standard teaching hours require approval from Buildings and Estates (Building Access Request form).

How do I book a visitor into the Reserved Visitor Carpark?

Please log your request through our Helpdesk under the security section providing the name of the visitor(s), arrival/departure times and university contact name. 

The reservation must be authorised by the administrator of the department requesting the reservation and reserved for visitors only.

I have a phone fault, who should I contact?

Log a call with ITD via Topdesk.

When will my recycling be collected?

A schedule (excel format) is in operation for this service. Click here for details (excel file will download).

How do I obtain a recycling bin for my office?

Please log your request through our Helpdesk under the cleaning section.

How do I obtain a parking permit?

Parking permits are issued by B&E and can now be applied for online via the Parking Permit app on our helpdesk.

If you have any queries, you can also email parkingpermits@ul.ie

No heating in my office, who should I contact?

Please log your call through our Helpdesk under the maintenance request.

What is the procedure for ordering extension leads?

Please print off and complete a Multi Plug Adapter Form (giving all necessary details) and return to the Buildings and Estates Department in room AM-065.

My chair/desk/pedestal is broken, how do I get a replacement?

Please log your call through our Helpdesk under the maintenance request.

Lights are gone in my office, who do I call?

Please log your call through our Helpdesk under the maintenance request.

I want to change my desk, who pays for a new one?

If your desk is broken the Buildings and Estates Department will replace/repair it for you. Please log your call through our Helpdesk under the maintenance request. If you wish to purchase a new desk you can do so from your own departmental funds with the consent of your Department Head. 

Note 1: Departments buying furniture must ensure that what they buy is in accordance with EU standards and has the necessary test certificates.

Note 2: It is the responsibility of the Department making a purchase to ensure compliance with the National Public Procurement Policy Framework when purchasing furniture, University of Limerick Procurement Policies and Furniture Suppliers Approved List operated by the Office of Government Procurement.

Note 3: Departments seeking assistance with procurement, should consult UL Finance/Procurement Office webpage.

I need a second filing cabinet, where can I get one?

A second filing cabinet can be purchased from your own departmental funds with the consent of your Department Head. The Buildings and Estates Department are always available to assist you with choices if you so wish.

How do I obtain a key for my office?

Please print off and complete a Key Request form (with full details) and return to the Buildings and Estates Department or Portering Staff of applicable Building.

How do I get items moved - within campus?

For items to be moved between or within buildings on campus, please email BuildingsMaintenance@ul.ie giving full details of items to be moved, person's contact number, email, and location details. 

Who do I report a leak to?

Please log your call through our Helpdesk under the maintenance request.

My door lock is broken, what is the procedure?

Please log your call through our Helpdesk under the maintenance request.

The electric vehicle charge-point is not working, who do I call?

Please contact the Buildings and Estates Department at ext. 2001/2006 or email BuildingsMaintenance@ul.ie

How do I understand the room numbering system?

The room numbering system is designed to give an address, as well as a code, to each room. See example below:

Main Building: Room Number CM-048

C - denotes BLOCK C
M - denotes FLOOR LEVEL (in this case mezzanine)
048 - denotes ROOM NUMBER (in that block on that level)

Please click here for a map showing the breakdown of all building codes.

How do I order additional signage?

All signage on campus requires the approval of the Buildings and Estates Department. All signage must be in accordance with Section 11 of the Official Languages Act 2003. This means all new signage must be bi-lingual (with the exception of certain safety signage). The Irish language text must be above the English text and must be of equal or greater font. For assistance or advice please contact cliona.donnellan@ul.ie.

Please note, very large Vinyl / Foamboard / Corri-board type wall signs proposed along internal walls may fall under the category of ‘Wall Lining’ under the national Fire Regulations. This refers to the risk of the spread of flame across a large ‘Wall Lining’ surface. In this instance, to comply with the regulations the material proposed requires to be a ‘Class O’ material in terms of fire resistance. The signage provider requires to confirm in writing that the material proposed is ‘Class O’ in advance of placing an order.

How do I obtain a nameplate for a door?

Please email BuildingsMaintenance@ul.ie giving all details required for the nameplate.

Can I purchase additional/alternative furniture without reference to the Buildings and Estates Department?

Yes. However if a Department is purchasing additional or alternative furniture, one must ensure the following: 

Note 1: Departments buying furniture must ensure that what they buy is in accordance with EU standards and has the necessary test certs.

Note 2: It is the responsibility of the Department making the purchase to ensure compliance with the National Public Procurement Policy Framework when purchasing furniture, University of Limerick Procurement Policies and Furniture Suppliers Approved List operated by the Office of Government Procurement.

Note 3: Departments seeking assistance around procurement, should consult UL Finance/Procurement Office webpage.

© 2026 University of Limerick