Your initial password has been sent to you as part of your offer.

Go to http://portal.office.com and enter your UL email address in the format StudentID@studentmail.ul.ie   (e.g. 12345678@studentmail.ul.ie)

You will need to Activate your Account before you can access IT Services by doing the following:

  1. Register for Multifactor Authentication (MFA) & Self-Service Password Reset (SSPR)
  2. Change your initial password.

For further information please go to Password Management | University of Limerick (ul.ie) and follow the instructions.

For more information on completing enrolment and registering for modules go to: https://www.ul.ie/academic-registry/you-arrive-campus
Passwords must be greater than 8 characters using a mixture of alphanumeric and special characters

PLEASE NOTE:  Your Student Account is used to access all material relating to your academic studies at UL

All information required can be found on the Academic Registry website.

After the initial steps for enrolment are completed. Students will have access to the student email system (Office 365 provided by Microsoft).  For details on how to login see the email section

Panopto is a cloud based video platform that facilitates the recording, sharing, editing and management of video content and is the leading video content management system for Higher Education. It is integrated with Sulis and Brightspace, and can be accessed from your computer, laptop or mobile device. 

More Information on Panopto available here

Microsoft Office is available for download through Office 365 mail. Instructions and details are in the software section

ITD managed labs on campus. 

Brightspace is UL’s Virtual Learning Environment. Brightspace is where you will find information and resources relating to your assigned modules. This can include course content such as.

  • Class Announcements & Notifications.
  • Lecture Slides & Materials (PowerPoint/ PDF Slides, etc.)
  • Video Material hosted on Panopto.
  • Online Assessments & Evaluations.
  • Class Discussion Forums.

You can login to Brightspace here.

Further information can be found on the Brightspace Knowledge Base.

BigBlueButton (BBB) is a virtual meeting application that allows users to use real-time audio, video, and chat to communicate with online users. Additionally, it provides a presentation space, an interactive whiteboard and voting functionality. Importantly, it allows allocating students in breakout rooms so they can work in groups separately. Sessions can be recorded, although it is mainly indented for synchronous, live teaching, communication, and collaboration.

BigBlueButton is available in all Brightspace sites by accessing the External tools (more in-depth information available in the other documentation on this site). It can cater for groups of up to (approx.) 100 participants.

For information on BigBlueButton refer here.

Third party cookies - If students encounter an error message when attempting to join a BBB session, the likely cause is that their web browser is blocking 3rd party cookies. Because Brightspace links externally to BBB, blocking 3rd party cookies will prevent your access to a BBB session. 

  • Student records and Module registration - Student records and module registration: All student record queries should be directed to the Academic Registry Student Hub Online. This includes registration, records or transcript queries.
  • Software Checkout for Installation - For library queries which include library fees, software checkout such as NVIVO or SPSS should be directed to the library information desk or libinfo@ul.ie
  • Other Library Resources - Other queries on aspects of Endnote, eduroam access and library resources can be directed towards the library support desk on the ground floor of the Library
  • Brightspace Queries - Once a student has registered for a module, it takes 24hrs for this information to be populated to the Brightspace platform. Further student support is available on our UL Brightspace page
  • The ITD Service Desk â€“ provide computer account and IT support for students.  Students can raise a support call by following any of the steps below:
  1. If you know your password, click here and log in to our Call Management System (Log in to the Self-Service Portal). From here you will be able to view information on what IT Services are available at UL, and if required, you can log a call.
  2. If you have forgotten your password and have registered for “Self-Service Password Reset (SSPR)” , you can use this system to reset your password.
  3. You can send an email to service.desk@ul.ie
  4. To help with call management, please only submit your query using one channel (Call Management System or Email).