A Digital User Access account is required to access IT services provided by UL such as Email, Brightspace, Microsoft Teams and OneDrive for Business.
An account consists of a username and password. All accounts must have Multi-factor Authentication (MFA) and Password Reset (SSPR) enabled before they can be activated. This task is completed during the onboarding process for new students and staff.
Visit our Activation Guide below for detailed step-by-step instructions on how to set up MFA and Password Reset. Note: You will need a mobile phone to complete this step.
I got a new phone. How do I set up MFA on it?
Tip: We recommend using an additional device (such as a PC or laptop) when setting up Multi Factor Authentication (MFA) on your phone.
To set up Microsoft Authenticator app on your phone, please review the following options and choose the one that best suits your situation.
Option 1: If this is the first time you are setting up MFA, follow the initial set up guide – link.
Option 2: If you had MFA set up on a device you no longer have access to, please contact the Service Desk to reset your MFA:
- Staff: Please send an email to service.desk@ul.ie.
- Students: Please use the MFA Reset form.
Option 3: If you have MFA set up on a device that you still have access to, and you are looking to move to a new device:
- Log in to mysignins.microsoft.com/security-info on a PC or laptop.
- Click the “Add sign-in method” button and select “Microsoft Authenticator”.
- Download the MS Authenticator app on your new phone and click the plus icon in the top right corner to add a new account.
- Select “Work of school account” and then select the “Scan QR code” option.
- On your PC or laptop, click Next until the QR code is displayed, then scan the QR code from your phone. This will complete the setup of your new phone on the Authenticator app.
I can't remember my UL account password. How do I reset it?
You can use Password Reset (SSPR) to securely reset your password.
What are the recommended password characteristics?
The UL Password Standards describe the characteristics of a valid password.
Please note: All IT systems must require passwords of at least 14 characters. Users are advised to create passwords in the form of a passphrase, consisting of at least three unrelated words or a meaningful sentence. Please see the UL Password Standards for full details.
I studied in UL in the last year. How do I access my account?
You may still have an active student computer account. If that is the case you can use your old password If you remember it, otherwise you need to reset your password SSPR.
