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Appeals process

There are a number of appeals that can be made regarding Academic Registry processes and we endeavour to manage your appeal in a timely manner. However, if you remain unhappy with our response then you can refer a complaint on a number of our processes to the Office of the Ombudsman, detailed below.  The Ombudsman is fair, independent, and free to use. The Ombudsman will ask you for details of your complaint and a copy of our final response.

Any Final External Appeal / Complaint Process should only be used once the Internal Appeal Processes have been exhausted.

Please note: The Student Complaints Policy and Procedure, available on the UL Policy Hub, is in place for all non-academic judgements. A ‘Complaint’ is defined as any expression of dissatisfaction with the standard of service provided by UL or with the actions or lack of actions by UL or members of staff. The Student Complaints Policy and Procedures may not be used to challenge academic judgement concerning performance and progress or to appeal against the decision of an Exam Board.

Process Appeal Process Final External Appeal / Complaint Process
Admission Admission Appeal:
External independent person appointed by the Registrar.
Please see Admissions Appeal Process for further details.
External independent person appointed by the Registrar
Grade Recheck

 

 

Grade Recheck Appeal:
Please see Student Hub Online for Grade Recheck Appeal form.
Further information is available here:
4.2.10 Grade Appeal of the Handbook Academic Regulations and Procedures (available through the UL policy hub).
Ombudsman:
Ombudsman | University of Limerick
Academic Council Grading Committee Decision (e.g. Progression) Student Status Committee:
(see below for details on Student Status Committee)
Ombudsman:
Ombudsman | University of Limerick
Student Status Committee
The Student Status Committee deal with the following applications:
  • Readmission
  • Internal Transfer (course or pathway)
  • Leave of Absence (LOA)
  • Exemptions
  • Alternative to External Academic Placement
  • Appeal Academic Status (Academic Council Grading Committee)
Student Status Committee:
Please see Student Hub Online for further information on Student Status Committee Applications. 
 

The decision of the Student Status Committees in relation to appeals shall be final. However, if you remain unhappy with our response then you can refer a complaint to the Office of the Ombudsman​.

Further information is available here: 
4.3.4 Progression of the Handbook Academic Regulations and Procedures (available through the UL policy hub).
Readmission link for returning students without UL email address.​
Ombudsman:
Ombudsman | University of Limerick
I Grades

 

 

I-Grade:

I-Grade decisions are final. However, if you remain unhappy with our response then you can refer a complaint to the Office of the Ombudsman​.

Further information is available here:
4.2.3 I Grades of the Handbook Academic Regulations and Procedures (available through the UL policy hub).
Ombudsman:
Ombudsman | University of Limerick
Research Review Panel (PGR9) & Research Confirmation Panel (PGR-3a)  Research Confirmation Appeal Panel (PGR-3b) via Head of Department. Ombudsman:
Ombudsman | University of Limerick