Academic Registry Service Desk opening hours: 09:00 - 16:30 Monday - Friday

 

How to Contact Us

Students and Alumni:

Please contact the relevant Admissions office:

Please only submit one request per query. Submitting multiple requests will result in a slower response time. 

Undergraduate Students

(EU Residents only. Non EU residents please see International Students below)

Please select your query type and a member of our Undergraduate Admissions team will be in contact. 

 Applying to UL 
 Applying to UL (EU students excluding Leaving Cert/GCE) 
 Course information
 Graduate entry to medicine queries
 Request a publication

Postgraduate Students

 Please contact Graduate & Professional Studies.

International Students

  Pre application queries

  Queries from applicants

International Mobility Students

(Mobility Students: Erasmus, Study Abroad and Exchange) 

 Please contact UL Global.

Below is a list of contacts to help new students find the support you need depending on your issue:

Support Needed Who to Contact? Contact Details
Accommodation Accommodation Office accommodation@ul.ie
Fees Fees Office Fees website
CAO Queries CAO CAO website
IT / Student Computing ITD ITD website
Library & Information Services Library & Information Services Library website
Mathematics Learning Centre
Peer Supported Learning Centre
Regional Writing Centre
Information & Communications Technologies (ICT) Learning Centre
Science Learning Centre  		 Student Engagement & Success  Unit Learning Centres in UL
Social / Clubs and Societies UL Student Life UL Student Life
Access Office, Arts Office, Chaplaincy Service, Community Liaison Office & student Volunteering, Counselling Service, Disability Service, First Year Support Coordinator, Mature Student Office, Student Health Centre, Student Health & Wellness Relevant Offices in Student Affairs Division Student Affairs website
Enrolment and orientation for Postgraduates, Continuing & Professional Education and Springboard students  Graduate and Professional Services (GPS) GPS website
Enrolment and orientation for International Students.  UL Global UL Global website

For undergraduate students only:
Course Enrolment
Orientation

For all students:
Annual Registration
Module Selection 
Transferring/deferring
Your academic student record
Official documents
Timetables

 Academic Registry Student Hub

For other queries:

  • Before you create your student email during enrolment, please click here
  • If you already have created your student email, please click here to log a call through the Student Hub Online [see details in 'Current / Returning UL students section].
Student Hub Online (Topdesk)

Please submit your request through the relevant form:

  • Leave of Absence extensions / recommencement requests
  • Readmission requests:
  • All other queries should be submitted via Student Hub Online (Topdesk). 
    • Please only submit one call per query. You can edit / provide additional information to an existing call through 'My Requests' as shown in the image above. Submitting multiple calls will result in a slower response time.

Please select your query type below and a member of our team will be in contact.

Please only submit one request per query. Submitting multiple requests will result in a slower response time. 

Certified e-transcript and e-parchments

 Request access to Parchment for your certified transcript & e-parchment

Parchments

Request replacement for lost and/or damaged parchment (€60)

  1. Submit the Request replacement for lost and/or damaged parchment form above.
  2. You will receive confirmation of payment via email.
  3. You will then receive a further email from a member of the Academic Registry team to request that you submit a sworn affidavit (please see here for further information on affidavit).

Note: Physical parchments are not available for pre-2003 graduates. Instead, we can offer a custom e-transcript and custom graduation letter.
Report an issue with my parchment

Official Documents

Request access to Parchment to request an official document

Report an issue with my electronic document

Request other letter / form

Update personal details

 Update personal details

Other:

Linked institution queries  (MIC, TUS, Garda Síochána College)

Make an External Room Booking Request

(Room booking requests for UL activity should be submitted through Topdesk).

Please only submit one request per query. Submitting multiple requests will result in a slower response time. 

UL Staff can contact us via Topdesk. 

Please submit one call per query. You can edit / provide additional information to an existing call through 'My Requests'. Submitting multiple calls will result in a slower response time.

Student / Parent Requests

Please refer them to this page so they can contact us through the appropriate channel. Do not forward their query to us as our system will log a call for you rather than for the individual.

If your query is urgent, please phone us on 061 233 755.

Academic Registry Logo

Contact Academic Registry

Main Building, E0-001
University of Limerick

The information provided here is as a guide only, and may be updated from time to time. You are advised to consult official documentation, including the University of Limerick Academic Regulations, as the authoritative version

Data Protection: We will process your Personal Data in accordance with our Student Privacy Notice.