Please note that the Academic Registry Office is currently physically closed due to the COVID-19 restrictions but we are working remotely. You can contact us through the appropriate channel as listed below.
How to Contact Us
Please contact the relevant Admissions office:
Please only submit one request per query. Submitting multiple requests will result in a slower response time. |
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Undergraduate Students
(EU Residents only. Non EU residents please see International Students below) |
Please select your query type and a member of our Undergraduate Admissions team will be in contact.
Applying to UL |
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Postgraduate Students
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Please contact the Graduate & Professional Studies (GPS) Admissions Office. |
| International Students | Pre application queries |
| Queries from applicants | |
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International Mobility Students
(Mobility Students: Erasmus, Study Abroad and Exchange) |
Please contact UL Global. |
Below is a list of contacts to help new students find the support you need depending on your issue:
| Support Needed | Who to Contact? | Contact Details |
|---|---|---|
| Accommodation | Accommodation Office | accommodation@ul.ie |
| Fees | Fees Office | Fees website |
| CAO Queries | CAO | CAO website |
| IT / Student Computing | ITD | ITD website |
| Library & Information Services | Library & Information Services | Library website |
| Mathematics Learning Centre Peer Supported Learning Centre Regional Writing Centre Information & Communications Technologies (ICT) Learning Centre Science Learning Centre |
Student Engagement & Success Unit | SESU website |
| Social / Clubs and Societies | UL Student Life | UL Student Life |
| Access Office, Arts Office, Chaplaincy Service, Community Liaison Office & student Volunteering, Counselling Service, Disability Service, First Year Support Coordinator, Mature Student Office, Student Health Centre, Student Health & Wellness | Relevant Offices in Student Affairs Division | Student Affairs website |
| Enrolment and orientation for Postgraduates, Continuing & Professional Education and Springboard students | Graduate and Professional Services (GPS) | GPS website |
| Enrolment and orientation for International Students. | UL Global | UL Global website |
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For undergraduate students only: Course Enrolment University Orientation . For all students: Module Registration Transferring/deferring Your academic student record Official documents Timetables |
Academic Registry Student Hub |
For other queries:
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Current / Returning Students
Please only submit one call per query. You can edit / provide additional information to an existing call through 'My Requests' as shown in the image above. Submitting multiple calls will result in a slower response time. |
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| UL Students | UL students can submit all requests through the Student Hub Online, with the exception of readmission / recommencement requests - please see readmission / recommencement section on this page. |
Please select your query type below and a member of our team will be in contact.
Please only submit one request per query. Submitting multiple requests will result in a slower response time. |
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Certified e-transcript and e-parchments
Please note: Transcripts are temporarily unavailable for current Students due to the ongoing grading process.
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Request access to Digitary for your certified transcript & e-parchment |
| Request certified e-transcript (€10) | |
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Parchments
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Request replacement for lost and/or damaged parchment (€60) |
| Report an issue with my parchment | |
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Letters and Forms
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Request other letter / form |
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Update personal details
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Update personal details |
| Please submit a Readmission / Recommencement request and attach the relevant form. | |
|---|---|
| Forms | Readmission form |
| Recommencement form | |
UL Staff can contact us via Topdesk.
Please submit one call per query. You can edit / provide additional information to an existing call through 'My Requests'. Submitting multiple calls will result in a slower response time. |
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| Student / Parent Requests | Please refer them to this page so they can contact us through the appropriate channel. Do not forward their query to us as our system will log a call for you rather than for the individual. |
Please select your query type below.
Please only submit one request per query. Submitting multiple requests will result in a slower response time. |
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| Schools / Guidance Counsellors | Education verification |
| Request a publication | |
| Request attendance at a school career fair | |
| Other School / Guidance Counsellor queries | |
External Room Booking Requests
(UL Staff should submit Room Booking Requests through Topdesk) |
External Room Booking Requests |
Opening Hours
| Opening Hours | |
|---|---|
| Monday | 9am - 12.30pm and 2pm - 4.30pm |
| Tuesday | 9am - 11:00am and 2pm - 4.30pm |
| Wednesday | 9am - 12.30pm and 2pm - 4.30pm |
| Thursday | 9am - 12.30pm and 2pm - 4.30pm |
| Friday | 9am - 12:30pm and 2pm - 4:30pm |
Postal Address
Academic Registry
Main Building, E0-001
University of Limerick
Castletroy
Limerick
For the fastest response time, we ask that you contact us via the channels listed above, and to only use our phone line (061-574275) if your issue is urgent.
