Please note that the Academic Registry Office is currently physically closed due to the COVID-19 restrictions but we are working remotely. You can contact us through the appropriate channel as listed below.
How to Contact Us
Below is a list of contacts to help new students find the support you need depending on your issue:
| Support Needed | Who to Contact? | Contact Details |
| Accommodation | Accommodation Office | accommodation@ul.ie |
| Fees | Fees Office | Fees website |
| CAO Queries | CAO | CAO website |
| IT / Student Computing | ITD | ITD website |
| Library & Information Services | Library & Information Services | Library website |
| Mathematics Learning Centre Peer Supported Learning Centre Regional Writing Centre Information & Communications Technologies (ICT) Learning Centre Science Learning Centre |
Student Engagement & Success Unit | SESU website |
| Social / Clubs and Societies | UL Student Life | UL Student Life |
| Access Office, Arts Office, Chaplaincy Service, Community Liaison Office & student Volunteering, Counselling Service, Disability Service, First Year Support Coordinator, Mature Student Office, Student Health Centre, Student Health & Wellness | Relevant Offices in Student Affairs Division | Student Affairs website |
| Enrolment and orientation for Postgraduates, Continuing & Professional Education and Springboard students | Graduate and Professional Services (GPS) | GPS website |
| Enrolment and orientation for International Students. | UL Global | UL Global website |
|
For undergraduate students only: Course Enrolment University Orientation . For all students: Module Registration Transferring/deferring Your academic student record Official documents Timetables |
Academic Registry Student Hub |
For other queries:
|
UL students can submit all requests through the Student Hub Online, with the exception of readmission / recommencement requests which can be submitted here.
Please only submit one call per query. You can edit / provide additional information to an existing call through 'My Requests' as shown in the image above. Submitting multiple calls will result in a slower response time.
| Please contact the relevant Admissions office: | |
|---|---|
|
Undergraduate Students
(EU Residents only. Non EU residents please see International Students below) |
Please select your query type and a member of our Undergraduate Admissions team will be in contact.
Please only submit one request per query. Submitting multiple requests will result in a slower response time. Applying to UL |
|
Postgraduate Students
(EU Residents only. Non EU residents please see International Students below) |
Please contact the Graduate & Professional Studies (GPS) Admissions Office. |
| International Students | Please contact the UL Global Admissions Office. |
Please select your query type below and a member of our team will be in contact.
Please only submit one request per query. Submitting multiple requests will result in a slower response time.
Request access to Digitary
Request official documents
Course readmission / recommencement
Update personal details
Please submit your query to the relevant mailbox.
Please only submit one request per query. Submitting multiple requests will result in a slower response time.
If a student/parent/other contacts you, please refer them to this page so they can contact us through the appropriate channel. Do not forward their query to us as our system will log a call for you rather than for the individual.
Class timetables: classtt@ul.ie
Exam timetables: exams@ul.ie
iGrade referral: igradereferral@ul.ie
Grade recheck appeal: graderecheck_appeal@ul.ie
SI Portal Passwords, Module Grade Entry(MGE), Progression Decision Entry (PDE): modulegradeentry@ul.ie
Programme Creation & Modification: programme.management@ul.ie
Research / PhD: pgrprogression@ul.ie
Room Bookings: room.bookings@ul.ie
Student Status Committee: ssc@ul.ie
Please select your query type below. Please only submit one request per query. Submitting multiple requests will result in a slower response time.
Education verification
Request a publication
Request attendance at a school career fair
Other School / Guidance Counsellor queries
Opening Hours
| Opening Hours | |
|---|---|
| Monday | 9am - 12.30pm and 2pm - 4.30pm |
| Tuesday | 9am - 11:00am and 2pm - 4.30pm |
| Wednesday | 9am - 12.30pm and 2pm - 4.30pm |
| Thursday | 9am - 12.30pm and 2pm - 4.30pm |
| Friday | 9am - 12:30pm and 2pm - 4:30pm |
Postal Address
Academic Registry
Main Building, E0-001
University of Limerick
Castletroy
Limerick
For the fastest response time, we ask that you contact us via the channels listed above, and to only use our phone line (061-574275) if your issue is urgent.
