The Academic Registry Service Desk Open: 09.00 - 16.30 Monday - Friday
How to Contact Us
Please contact the relevant Admissions office: Please only submit one request per query. Submitting multiple requests will result in a slower response time. |
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Undergraduate Students (EU Residents only. Non EU residents please see International Students below) |
Please select your query type and a member of our Undergraduate Admissions team will be in contact.
Applying to UL |
Postgraduate Students
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Please contact the Graduate & Professional Studies (GPS) Admissions Office. |
International Students |
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International Mobility Students (Mobility Students: Erasmus, Study Abroad and Exchange) |
Please contact UL Global. |
Below is a list of contacts to help new students find the support you need depending on your issue:
Support Needed | Who to Contact? | Contact Details |
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Accommodation | Accommodation Office | accommodation@ul.ie |
Fees | Fees Office | Fees website |
CAO Queries | CAO | CAO website |
IT / Student Computing | ITD | ITD website |
Library & Information Services | Library & Information Services | Library website |
Mathematics Learning Centre Peer Supported Learning Centre Regional Writing Centre Information & Communications Technologies (ICT) Learning Centre Science Learning Centre |
Student Engagement & Success Unit | SESU website |
Social / Clubs and Societies | UL Student Life | UL Student Life |
Access Office, Arts Office, Chaplaincy Service, Community Liaison Office & student Volunteering, Counselling Service, Disability Service, First Year Support Coordinator, Mature Student Office, Student Health Centre, Student Health & Wellness | Relevant Offices in Student Affairs Division | Student Affairs website |
Enrolment and orientation for Postgraduates, Continuing & Professional Education and Springboard students | Graduate and Professional Services (GPS) | GPS website |
Enrolment and orientation for International Students. | UL Global | UL Global website |
For undergraduate students only: |
Academic Registry Student Hub |
For other queries:
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Current / Returning Students Please only submit one call per query. You can edit / provide additional information to an existing call through 'My Requests' as shown in the image above. Submitting multiple calls will result in a slower response time. |
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UL Students | UL students can submit all requests through the Student Hub Online (Topdesk), with the exception of readmission / recommencement requests - please see readmission / recommencement section on this page. |
Please select your query type below and a member of our team will be in contact. Please only submit one request per query. Submitting multiple requests will result in a slower response time. |
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Certified e-transcript and e-parchments |
Request access to Digitary for your certified transcript & e-parchment |
Parchments |
Request replacement for lost and/or damaged parchment (€60)
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Report an issue with my parchment | |
Official Documents |
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Update personal details |
Update personal details |
Linked institution queries (MIC, TUS, Garda Síochána College)
Please submit a Readmission / Recommencement request and attach the relevant form. |
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Forms | |
Make an External Room Booking Request
(Room booking requests for UL activity should be submitted through Topdesk).
Please only submit one request per query. Submitting multiple requests will result in a slower response time.
UL Staff can contact us via Topdesk. Please submit one call per query. You can edit / provide additional information to an existing call through 'My Requests'. Submitting multiple calls will result in a slower response time. |
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Student / Parent Requests | Please refer them to this page so they can contact us through the appropriate channel. Do not forward their query to us as our system will log a call for you rather than for the individual. |
If your query is urgent, please phone us on 061 233 755.