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Contact Us

Please note that the Academic Registry Office is currently physically closed due to the COVID-19 restrictions but we are working remotely. You can contact us through the appropriate channel as listed below.

 

How to Contact Us

Please contact the relevant Admissions office:
Please only submit one request per query. Submitting multiple requests will result in a slower response time. 
Undergraduate Students

(EU Residents only. Non EU residents please see International Students below)

Please select your query type and a member of our Undergraduate Admissions team will be in contact. 

 

  Applying to UL 
  Applying to UL (EU students excluding Leaving Cert/GCE) 
  Course information
  Graduate entry to medicine queries
  Request a publication

Postgraduate Students

(EU Residents only. Non EU residents please see International Students below)

Please contact the Graduate & Professional Studies (GPS) Admissions Office.
International Students Please contact the UL Global Admissions Office.

 

Below is a list of contacts to help new students find the support you need depending on your issue:

Support Needed Who to Contact? Contact Details
Accommodation Accommodation Office accommodation@ul.ie
Fees Fees Office Fees website
CAO Queries CAO CAO website
IT / Student Computing ITD ITD website
Library & Information Services Library & Information Services Library website
Mathematics Learning Centre
Peer Supported Learning Centre
Regional Writing Centre
Information & Communications Technologies (ICT) Learning Centre
Science Learning Centre  
Student Engagement & Success  Unit SESU website
Social / Clubs and Societies UL Student Life UL Student Life
Access Office, Arts Office, Chaplaincy Service, Community Liaison Office & student Volunteering, Counselling Service, Disability Service, First Year Support Coordinator, Mature Student Office, Student Health Centre, Student Health & Wellness Relevant Offices in Student Affairs Division Student Affairs website
Enrolment and orientation for Postgraduates, Continuing & Professional Education and Springboard students  Graduate and Professional Services (GPS) GPS website
Enrolment and orientation for International Students.  UL Global UL Global website
For undergraduate students only:
Course Enrolment
University Orientation
.
For all students:
Module Registration 
Transferring/deferring
Your academic student record
Official documents
Timetables
Academic Registry Student Hub

For other queries:

  • Before you create your student email during enrolment, please click here
  • If you already have created your student email, please click here to log a call through the Student Hub Online [see details in 'Current / Returning UL students section].
Current / Returning Students 
Please only submit one call per query. You can edit / provide additional information to an existing call through 'My Requests' as shown in the image above. Submitting multiple calls will result in a slower response time.
UL Students UL students can submit all requests through the Student Hub Online, with the exception of readmission / recommencement requests - please see readmission / recommencement section on this page.
Please select your query type below and a member of our team will be in contact.
Please only submit one request per query. Submitting multiple requests will result in a slower response time. 
Certified e-transcript and e-parchments

 

Request access to Digitary for your certified transcript & e-parchment
Request certified e-transcript (€10)
Parchments

 

Request replacement for lost and/or damaged parchment (€60)
Report an issue with my parchment
Letters and Forms

 

Request other letter / form
Update personal details

 

Update personal details

 

UL Staff can contact us via Topdesk
Please submit one call per query. You can edit / provide additional information to an existing call through 'My Requests'. Submitting multiple calls will result in a slower response time.
Student / Parent Requests Please refer them to this page so they can contact us through the appropriate channel. Do not forward their query to us as our system will log a call for you rather than for the individual.
Please select your query type below. 
Please only submit one request per query. Submitting multiple requests will result in a slower response time. 
Schools / Guidance Counsellors Education verification 
  Request a publication 
  Request attendance at a school career fair
  Other School / Guidance Counsellor queries
External Room Booking Requests
(UL Staff should submit Room Booking Requests through Topdesk)
External Room Booking Requests 

Opening Hours

Opening Hours
Monday 9am - 12.30pm and 2pm - 4.30pm
Tuesday 9am - 11:00am and 2pm - 4.30pm
Wednesday 9am - 12.30pm and 2pm - 4.30pm
Thursday 9am - 12.30pm and 2pm - 4.30pm
Friday 9am - 12:30pm and 2pm - 4:30pm

 

Postal Address

Academic Registry
Main Building, E0-001
University of Limerick
Castletroy
Limerick

 

For the fastest response time, we ask that you contact us via the channels listed above, and to only use our phone line (061-574275) if your issue is urgent.