If you are unhappy with the University’s response to a complaint/appeal, you can make a complaint to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use.
The Ombudsman can investigate complaints about our administrative actions / procedures as well as associated alleged delays or inaction.
Please note that the Ombudsman cannot investigate complaints about academic judgement. For more information on academic judgment please review the Ombudsman’s factsheet on education services which is available on www.ombudsman.ie.
Also, the Ombudsman process is not an appeal of a decision but an investigation of the administrative actions taken by our office in our interactions with you and in delivering the services we provide.
The best way to contact the Office of the Ombudsman is as follows:
Office of the Ombudsman
• Click on the 'Make A Complaint’ link at www.ombudsman.ie or
• Write to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773 or
• Call the Ombudsman on 01 636 5600 (if you have any queries or if you need help making your complaint).
Office of the Ombudsman for Children (under 18s)
• Click on the 'Make A Complaint’ link at https://www.oco.ie/complaints
• Write to: Office of the Ombudsman for Children, Millenium House, 52-56 Great Strand Street, Dublin 1 or
• Call the Ombudsman for Children on 1800 20 20 40 (if you have any queries or if you need help making your complaint).
The Corporate Secretary is the designated contact point for any matters under the Ombudsman Act and has responsibility for ensuring that matters reported to the Ombudsman in relation to the University are handled in a prompt and comprehensive manner.