Quality Management System
Quality Management System
As with all support units within the university, the Quality Management System (QMS) within Academic Registry is based upon the seven quality management principles specified in the ISO9001:2015 quality management standard. Our Key Business Processes and QMS processes outline how the division carries out its objectives. Our Customer Charter and continued engagement with customer feedback demonstrates our commitment to continual improvement.
Academic Registry Quality Team members
The AR Quality Team members are:
- Kevin O'Connor
- Karen Kemmy
- Danielle McNamara
- Dearbhla McNamara
- Gráinne Folan
- Martina O'Halloran
- Julia Hussey
- Deirdre Moorehead
- Saundra O’Sullivan
- Liam P Ryan
QMS Processes
The following are available via Sharepoint:
- 6.1 AR Audit and Self Assessment Process
- 6.2 AR Communication Process
- 6.3 AR Continual Improvement Process
- 6.4 AR Documentation Control Process
- 6.5 AR Training and Development Process
Key Business Processes
The following are available via Sharepoint:
- KBP 1. Operations
- KBP 2. Business Support & Planning
- KBP 3. Quality, Resource Planning & Policy Compliance
- KBP 4. Customer Service
- KBP 5. Director's Office
