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Quality Management System

The Academic Registry Division was formed in 2016 (formerly Student Academic Administration and Undergraduate Admissions) and is made up of the following four units: Customer Services, Operations, Business Support & Planning, and Quality, Resource Planning & Policy Compliance.

Our Quality Management System is built on the principles of the QMS framework:

  • Maintaining customer focus
  • Demonstrating good leadership
  • Engagement of People Involving all staff (teamwork and inclusion)
  • Emphasising continual quality improvement
  • Using a defined process approach to services provided
  • Using a systematic approach to management within the department
  • Evidence Based Decision Using facts and analysing data in all decision-making
  • Relationship Management Developing mutually beneficial supplier, partner and community relationships

Our Academic Quality Team was established in January 2020 and is made up of the following Academic Registry staff members: Martina O'Sullivan, Zoe Cashman, Nuala Cullimore, Andrew Flynn, Karen Kemmy, Dearbhla McNamara, Ursula Mullane and Saundra O'Sullivan.

Quality Review: The Division is scheduled to be reviewed by a Peer Review panel as a new Division in November 2022.

The Division’s Key Business Processes listed by unit below are the primary operational processes and procedures relating to the services Academic Registry are responsible.

  • 1.0 Operations
  • 2.0 Business Support and Planning
  • 3.0 Quality, Resource Planning and Policy Compliance
  • 4.0 Customer Service

Divisional QMS Processes and Templates
The QMS processes are the overarching processes which assist AR in maintaining and developing its Quality Management System:

  • Communications Process
  • Documentation Control Process
  • Internal Audit and Self-Assessment Process
  • Training and Development Process
  • Continual Improvement Process

Quality Review: AR are preparing for a Peer Review Panel scheduled for November 2022.