Your experience as a student at the University of Limerick (UL) is of paramount importance to us, and we are committed to providing a high-quality experience at all times and in all areas and activities. However, if you ever feel that the quality of academic or service delivery falls short of what may reasonably be expected, the Student Complaints Policy and Procedures details how best to raise and resolve issues.
The University recognises that, from time to time, students may have legitimate complaints about its provision, facilities, services and staff. We aim to ensure that student complaints are treated seriously and dealt with promptly, fairly and consistently. In addition, to help us improve our services and enhance the student experience, we aim to learn from the outcomes of investigations into complaints.
Complaints you make or concerns you raise will be treated sensitively and professionally.
Full information on the policy is available in the University of Limerick Student Complaints Policy & Procedures which can be found at the UL Policy Hub. Please ensure you read the document in full before beginning the complaints process.
- To raise a complaint via the Informal Resolution process (see section 7 of the policy), please contact the person outlined in section 7.1 of the aforementioned policy; this person will differ according to the details of your specific complaint.
- To make an individual Formal Complaint (Stage 2 - see section 8 of the policy), please use the Stage 2 form and email it to ULStudentcomplaints@ul.ie Please do not copy any other recipients on this communication.
- To make a Group Formal Complaint (Stage 2 - see section 8 of the policy), please use the Stage 2 Group complaint form and email it to ULStudentcomplaints@ul.ie. Please do not copy any other recipients on this communication.
- To submit an appeal against a formal complaint decision (Stage 3 - see section 9 of the policy), please use the Stage 3 form and email it to ULStudentcomplaints@ul.ie Please do not copy any other recipients on this communication.
The UL Student Complaints process is managed by the Complaints, Discipline & Vetting Unit. If you require more information, please email ULStudentcomplaints@ul.ie
Student Complaint forms/documentation can be submitted to CDV Unit, Room A1-067, University of Limerick, Limerick V94 T9PX, Ireland