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Quality Improvement Plan

The Quality Improvement Plan (QIP) is a central repository for all quality-related planned improvement activity in the Library. The source of these activities include; customer feedback, the library annual plan, audit findings, student's union, and staff suggestions.  The QIP outlines accountabilities, responsibilities and timelines, the source of the activity and the proposed action.  The plan is monitored and reviewed at every quality team meeting and where necessary items are referred on the Library Management Group (LMG) for consideration.  Overall, the LMG reviews the QIP biannually.  This document is available on the Library Sharepoint site and is maintained by Administration.

For an overview of some of the quality improvement actions completed by the Library,  please refer to the Customer FeedBack "You Said - We did" page.