Our Telephony Voice Modernisation project involved updating UL’s telephone system to improve the service and meet the University's future needs.
Several drivers identified the requirement for an updated phone system in line with the rise in hybrid working. This project also allows ITD to leverage existing technologies already in use in UL.
What does it mean for the UL community?
All employees who require a UL telephone extension were transitioned to the Microsoft Teams voice system. The MS Teams voice system retains the primary functionality of the traditional telephone system but provides greater efficiencies and flexibility for hybrid working by enabling users to make and receive calls from any location (on campus or remote office) or device (computer or mobile phone). Training and support was provided to users as part of the transition to the new system.
The Telephony Voice Modernisation project is part of the IT Infrastructure and Digital System Integration programme of work under the UL Enable IT Strategy.
Project outcomes
- Enhanced user and service experience
- Integration of existing software already in use in UL
- Increased digital literacy for staff
- Greater staff engagement and opportunities for collaboration across teams
- Alignment with UL’s sustainability objectives
What are the benefits?
- Greater efficiency
- More flexibility for hybrid working
- Improvements to the cyber security posture for UL
Project Update
All users and departments have been transitioned to MS Teams Voice. The legacy telephone system infrastructure is currently being decommissioned. The project is currently in the Monitor phase.
