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Support services

Staying well, both physically and mentally, is a critical part of successful student life. While it might be more challenging than usual now for some of you, now is the time to reach out for support. We have support available for all  international students – no matter where they are. On this page, you will find resources on optimising your remote learning experience as well as information on the broad range of students support services here at UL.

Student success for online learning

In order to provide you with greater certainty and to allow you adequate time for planning, the decision has been taken to continue with the current academic delivery model of remote online / blended learning for the remainder of the academic year 2020/21. 

Remote online or blended learning refers to teaching and learning that happens at a distance from the University campus that you can access wholly or partially online from an internet enabled device.

Remote online or blended learning is a different way of learning and may take some time to get accustomed to. On this page, you will find information which we hope will provide you with a stronger sense of what to expect with remote online learning at UL, as well as resources which detail how you can optimise your virtual learning experience.

Student success for online assessment

In-semester assessments will be the default approach for the Autumn 2020 semester. This means that, in general, there will not be formal exams during exam week. 

Students are encouraged to familiarise themselves with the guidelines for their individual faculties: 


Student Support Services

The Academic Literacies Module (AW6001 / AW6012) is an additional module designed to provide support for full time postgraduate international students for whom English is a second language. The aim of the module is to equip international students with the practical skills necessary to succeed at UL while enhancing your learning experience.



On-campus accommodation is still available. You can book online here or email if you need any further information.

Campus Life Services have contingency plans in place to provide assistance and support to students living on campus. All students will have a single room in a shared house. Students living on campus should continue to take personal responsibility for their own health and follow the advice on preventative measures which have been published and extensively circulated by the HSE and are available here.

If a student living on campus feels unwell, please call the UL Student Health Centre on 061 202434 during office hours (9am to 1pm or 2pm to 4.30pm). If a student living on campus feels unwell outside of these hours please call  Emergency Services on 999/112 and contact the UL Emergency Number on 061 213333 to alert them that the Emergency Services have been contacted. The UL Student Health Centre will liaise with Campus Life Services and the Village Management Teams will provide the support and assistance required to any affected students living on campus. 

For more detailed information pertaining to accommodation, please contact

Off-Campus / Private accommodation 

If you are staying in off-campus accommodation, it is hugely important that you have organised your self-isolation prior to arriving in Ireland. You should make arrangements with your landlord or book a hotel. 

Students who are staying in off-campus / private accommodation can also book a room in campus accommodation for the duration of their 14-day isolation period, if they wish to do so. You will be charged on a pay-per-stay basis. Please contact for further information. 

You can find the rates below that they are offering currently for Cappavilla Village:

  • En-suite room in a Six Bed Apartment - €330 for 14 days
  • En-suite room in a Four Bed Apartment - €342 for 14 days
  • En-suite room in a Two Bed Apartment  - €368 for 14 days

Contact Details



The international buddy programme is a great opportunity to meet domestic UL students and get insider tips!


The primary mission of the University of Limerick Career Services is to support students and recent graduates in developing and implementing successful career plans, and to facilitate the recruitment process for students and employers.

The UL Careers Service frequently organise great online workshops which will help give you that competitive edge in the job market.


The UL Chaplaincy works to meet the many and varied religious needs of a global university campus. It recognises that life at UL is a dynamic, ever-changing experience, which brings all kinds of new opportunities and challenges to students. The chaplains offer a welcoming space and supportive presence to students and staff. They promote an open and caring environment where diversity is respected.  The key activities of the UL Chaplaincy team fall into 3 categories – 1) Support; 2) Worship/Spirituality and 3) Outreach/Volunteering. The Chaplaincy also works very closely with ULSU to administer the Student Financial Assistance Fund for those in most need throughout their period of study


Contact: or

Whether you are a student who wishes to find some volunteering opportunities and/or you are already engaged in volunteering we are here to both support you and also to formally recognise your contributions as part of learning and personal development journey at the University of Limerick. The CLO co-ordinates and manages student volunteering opportunities in our UL and external communities through its annual President’s Volunteer Award (PVA) Programme.


Contact: or

Éist, UL’s Student Counselling and Wellbeing service seeks to help you to focus on and understand more clearly the issues that concern you. By respecting your own values, choices and lifestyle, the counsellor can work together with you towards making choices or changes that are right for you. Counselling is not any one thing but is adapted by the counsellor to fit the needs of the student. This relationship is will be one of support and advice, education and challenge, warmth and empathy. It will normally be on a weekly or fortnightly basis, for as long as both counsellor and student consider necessary. Each session normally lasts up to 50 minutes and takes place in a comfortable and private setting. The first meeting will consist of a detailed assessment and evaluation of the situation presented by the student. Here, also, the Counsellor will explain about the nature of the work and what the student might expect. Goals and objectives of counselling will be established at this point. Most people are seen individually, but group counselling can also be offered when appropriate. There is also a comprehensive website offering further information and a range of bespoke toolkits and self-help advice for students. 




The Disability Support Service (DSS) are committed to the provision of educational opportunities to Students with Disabilities (SwD) on full-time undergraduate and postgraduate degree programmes, as well as mature students and international students with disabilities. We offer a dedicated support service to students registered with our service. The Disability Support Service welcomes and supports prospective students with a wide variety of disabilities. It is important that all incoming students with a disability are registered with our services so that initial needs assessment, tailored supports and assistive technology solutions and specific exams requirements (extra time, reader pens, etc.) can be provided to support your learning and development at UL.                    


Contact: or

The First Seven Weeks is an initiative at the University of Limerick designed to provide strong, enhanced and targeted support to students during the very early weeks of their time as UL students. Recognising that successful early adjustment is linked to subsequent success, we provide a range of information, target our resources, and interact with our new students in ways that make them know we care about them and are interested in their successful adjustment.



What’s new for the Spring 2021 semester? 

During the first two weeks of the Spring 2021 semester, the First 7 Weeks initiative will be running virtual hub has been set up and is available five days a week from 9am – 5pm, staffed by students, providing a safe place particularly for our new cohort of students and returning students to ask questions and look for information on matters relating to academic and social activities on campus.

In addition, keep an eye out for upcoming online workshops, covering topics such as Study Skills and Time Management 


F7W Virtual Hub Room 1

F7W Virtual Hub Room 2

Limited study spaces will be available in the UL Library from 8th February 2021 on a pre-booked basis only. These spaces will be for final year undergraduate and postgraduate students only. During this current Covid surge, we recommend that you only visit the library if it is absolutely necessary, and if you are attending the library to adhere to all safety regulations in place.  Please note that opening hours of the physical building may be subject to change.

Masks are mandatory for the duration of your visit and bookings are by appointment only - please cancel your booking if you know you are not going to use it.  Every seat that is booked can’t be booked by another student that needs it so please think of others when you book your space.

What’s new for the Spring 2021 semester? 

Throughout the Spring 2021 semester, the Glucksman Library will be running lots of online workshops for students, including workshops in free graphic design tools; working securely online; setting up an Endnote account and lots more! 

During the Spring 2021 semester, there will also be peer advisors stationed in the library building if you have a question. 



You can avail of local grocery delivery services from supermarkets such as Tesco or SuperValu

Normal service hours will resume at the beginning of the Spring semester on January 25th.

During the academic year, the ITSS Service Desk is open from 9am to 9pm Monday to Friday, and between 10am and 2pm on Saturdays.

Lloyds Pharmacy will deliver medicines to those who are ill or have been advised to self-isolate. If the student is on regular medication, the prescription has to be from an Irish doctor and students need to give the prescription to Lloyds pharmacy to be kept on file. No delivery charge. 

Address: Unit 8 Centrepoint, Castletroy Shopping Centre, Castletroy, Co. Limerick

Telephone:  +353 61 339454 

The Postgraduate Students’ Union (PSU) at the University of Limerick is the official voice of Postgraduate Students. The PSU represents and defends the interest of all postgrads which includes Taught & Research Masters, PhD and Postgraduate Diploma students.
The PSU is your liaison to other helpful services on campus and support students with:

  • Academic & research issues: student-lecturer & student-supervisor issues, result, equality across faculties & student complaints
  • Welfare: Financial Aid, Childcare Bursary, Immigration & visa support, job opportunities
  • Student Experience: Social & cultural events, Clubs & Societies, accommodation

Our Common Room is located in the Stables Courtyard, where postgrads can relax between classes. There are microwaves and a kettle along with free tea/coffee and daily newspapers.
Please check out our social media and connect with other postgrads by following us on:


Student Health Centre – The Student Health Centre operates a dedicated GP service for all students on campus. Services include access to: Doctor (GP), Nurse, Blood Tests, contraceptive Clinics, Sexual Health Clinic, Physiotherapy and exam-related services as required. Our Medical services will be delivered by ‘telephone triage’ under the current COVID restrictions so it is important that you call or email first to make an appointment with our professional staff. These initial consultations will take place over the phone and students will be then advised to come and see our medical staff if necessary in a safe and secure clinical environment.

Covid-19 testing

If you do not have a GP in Limerick, please contact the Student Health Centre, Tel:  061 202 534, and a referral will be arranged for you.

Please note, if you do not have an Irish Public Personal Service (PPS) Number, a charge of €30 will apply at the UL Student Health Centre. 

The Student Health Centre can only arrange referrals for students who have an Irish mobile number as appointment details are sent by text message. Students who do not have an Irish number should contact the HSE directly to request an appointment Tel: 1850 24 1850  or  01 240 8787



Important Phone Numbers:

  • Ring 999 for medical emergencies i.e. for serious illness or injury, or someone's life is at risk
  • UL Campus Emergency (24 hours) - Tel: 061 21 3333
  • Limerick Doc (out of hours) - Tel: 087 755 1570

UL Student Life is the Representative Body for 15,000 UL Students. Students automatically become members of UL Student Life upon enrolment and from that day on, the team will do their best to represent you and help you with any problems you may have during your time at college. 

The Student Centre is the heart of UL Student Life. This is where you will find your Student Officers, UL Student Life Staff, Clubs & Societies along with access to a huge amount of facilities & services including:

  • Tickets for all Events
  • Bus Eireann Student Monthly, weekly and Commuter tickets
  • Lab Coats and Glasses
  • Full range of UL Wolves Merchandise

Why not check out UL Student Life's Get Away Zone - a site specifically where students can unwind and get away from all the messages abou the Coronavirus.

Need to chat with one of your officers? Book an appointment:

Jenny- Student Information and Support

Book a call or video meeting with Jenny

Chelsea - Student Communities

Book a call or video meeting with Chelsea 

Peadar - Student Welfare

Book a call or video meeting with Peadar 

Contact Details