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John McDermott

John McDermott
Student Financial Support Advisor

Email: John.McDermott@ul.ie or Student.Budgeting@ul.ie

The UL Student Financial Support Advice Service provides financial support and budgetary advice to the general UL student population. The Student Financial Support Advisor advises prospective and registered students on financial planning for college; advises registered students on financial supports available, eligibility criteria and how to access supports; assesses applications for funding supports; and advocates for individual students who might be experiencing particular financial difficulties. The Service is primarily delivered through one-to-one appointments with students (online or in person), workshops, information sessions, website and social media.

Make an Appointment

If you feel like you are struggling to manage your finances, or have questions about funding for college please make an appointment with the student Financial Support Advisor by clicking the following - Book a meeting with John

Budgeting Advice

Financial Aid

SUSI Application

1916 Bursary

 

Confidentiality agreement
UL Student Financial Support and Advice offer a strictly confidential service. This means that what you say stays within the service. Your personal details are not disclosed to anyone outside of the service without your permission. 
 
Meeting notes
The service maintains notes on all student engagements. Doing so helps staff recall and think about each student’s financial situation. Access to meeting notes is provided only to staff within the Student Financial Support and Advice service. Some information made be shared with financial committees to support student applications to financial aid. Your personal data is collected and processed in accordance with the General Data Protection Regulation (GDPR) / Data Protection Acts 1988-2018 and with the University's Student Data Protection Privacy Notice. Should you wish to access your file, you can formally request access to your personal data by making a Data Protection Access request or a Freedom of Information request.
 
Consent to liaise with supports
Depending on your circumstances, it may be useful for members of the service to liaise with staff members of the university/campus to support you. Such staff members include but are not limited to: Student Information & Support Coordinators (UL Student Life) and Student Affairs. The Student Financial Support and Advice service will always discuss potential liaison with you in advance. Unless your safety is at risk, we will not liaise without your consent.
 
Data retention
Personal data and case-notes are stored for 7 years in compliance with data regulations and the UL records management policy. All data is stored on a limited access site. 
 
Feedback and Complaints
We ask for feedback from all students who use the service as it enables us to ensure a quality service. You will be sent an invitation to complete an online feedback questionnaire at the end of your engagement with the service. 
 
In the event of a complaint regarding the service, we encourage you to first bring it to the attention of the Student Financial Support and Advisor. If this is not possible or suitable, you can contact the Student Support and Development Manager. Alternatively, you may express yourself via the feedback link on Student Affairs website. Please check the Student Complaints Policy and Procedure for further information.