myUL app

• If your timetable view is not displaying correctly, you can access Topdesk support. Please note: only centrally scheduled timetables are available via myUL.  
• If your timetable should be available via myUL, please visit www.timetable.ul.ie and log in at the top right on the screen using your student number and UL account password (i.e. the same password you use to access Brightspace/Email).
• If your timetable isn’t available or is incorrect on www.timetable.ul.ie, please contact Academic Registry for support.
• If your timetable is displaying correctly on  www.timetable.ul.ie, please contact ITD for support

Your login credentials are your UL student email and password. If you are new to UL, please ensure you have activated your student email account before accessing the myUL app. 

Instructions on how to activate your UL student account will be provided by your relevant admitting office in UL. If you need help logging in, please contact ITD for support. 

If you need help accessing myUL, please contact ITD.  

For Apple devices, please ensure your device is running iOS 15.1 or later.

What is the To-Do List feature?

The To-Do List is your personal task manager inside the app. It gives you a dedicated space to keep track of your assignments, study goals, errands, and daily reminders all in one place.
 

Where do the tasks on my To-Do List come from?

You are in full control! You create and manage your own list by adding tasks whenever you need them.
 

How do I add or manage a task?

Simply tap the option to create a new task, type in the details, and set a due date or deadline. You can check off tasks as you complete them to clear your active list and keep track of your progress.
 

Will my tasks show up on my Timetable?

Yes! Tasks with due dates can appear on the Calendar (Timetable Tile). If you add or update a task and don't see it on your schedule right away, simply refresh your Timetable Calendar to sync and display your latest tasks.
 

What happens when I finish a task?

Just tap the checkbox or complete option on the task. Once marked as completed, it will be moved off your active list so you can focus on what’s next.

myUL Accessibility Statement

University of Limerick is committed to making the myUL app accessible in accordance with EU Web Accessibility Directive 2016/2021 and with national legislation transposing Directive (EU) 2016/2102 of the European Parliament and of the Council to achieve conformance with the web content accessibility guidelines (WCAG) 2.2. to Level AA. 

This accessibility statement applies to the myUL app for Android and iOS, version 11.39, released June 2026. The app is updated monthly by the product provider, CampusM.

We endeavour to provide all content within the app as accessible as reasonably possible to all users. We are actively working with our app providers to increase the accessibility and usability of our app in accordance with many of the available standards and guidelines. 

Compliance status

The myUL app is partially compliant with WCAG 2.2 Level AA and national legislation transposing Directive (EU) 2026/2102 of the European Parliament and of the Council due to non-compliance/s and exemptions are listed below: 

Non-accessible content

Non-accessible content relates to content that is non-compliant with the S.I. No. 358/2020 - European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies)N Regulations 2020. 

There may be some parts of this mobile application that are not fully accessible:

• A small number of features are challenging to navigate using just a keyboard, all the main features and scenarios are available using keyboard only.
• Some pages lack proper heading structure and semantic markup.
• Users relying on TalkBack were unable to access or interact with certain content within the application.
• Some areas of the application lack sufficient colour contrast between text and background.
• The application does not support landscape orientation.

The UL website can be accessed from within the myUL app as there are links to content on the website through many of the app tiles. The UL website accessibility statement outlines the specific accessibility statement for the UL website. 

This statement was prepared on 30 July 2026 and was prepared using the Commission Implementing Decision (EU) 2019/1523 establishing a model accessibility statement as a reference. 

The information in relation to non-accessible content is from the NDA In-depth review and information that was provided by the myUL app provider, CampusM.

Feedback and contact information

We welcome feedback on the accessibility of the myUL mobile app. 

If you have any feedback in relation to accessibility or if you feel that we are not meeting the requirements of the accessibility regulations, please contact support at https://ul.topdesk.net

Complaints procedure 

The myUL app is designed to ensure its information and services are provided in a non-discriminatory accessible manner. In accordance with Section 39 (2) of the Disability Act 2005, the following is the procedures for making and investigating complaints.

If you would like to make a complaint, please contact support at https://ul.topdesk.net

Alternatively, complaints can be made in writing to:

Student Affairs Division, 
University of Limerick, 
Limerick. 

The complaint should state that it is a complaint under Section 38 of the Disability Act 2005. All complaints should provide full contact details for the person making the complaint. They should state the exact nature of the problem encountered (reason for the complaint).

Enforcement procedure

Should a complainant receive an unsatisfactory response to any notification or request sent in accordance with Article 7(1)(b) of the Directive, they have the right of appeal to the Office of the Ombudsman. 

The Office of the Ombudsman may be contacted at: 

Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2. 
Telephone: (01) 639 5600
Fax: (01) 639 5674
ombudsman@ombudsman.gov.ie
Ombudsman.ie - Office of the Ombudsman

Further information is available from the Ombudsman. 

Review

This accessibility statement will be reviewed as regards their accuracy on an annual basis. 

Revision history