The Information Technology Division in UL operates under a Quality Management System and the Division is certified to the ISO9001:2015 standard. Independent re-certification to this standard was achieved in Dec 2020.
Within ITD, there are comprehensive operating manuals and procedural documentation covering the following aspects of Operations:
- ITD Quality Policy
- Customer Charter
- Business Operations Manual
- Management Objectives
- Management Procedures
- Service Realisation Procedures
- Working Guidelines
- Performance Trends
- Voice of the Customer
- ITD Plans
- ITD Audit Schedule
All Internal quality documentation is available for ITD Staff use on the ITD Sharepoint site
If you wish to make a formal complaint about any of ITD’s services, please contact ITD’s Quality Manager who will respond to you as soon as possible.
Director, Information Technology Division (ITD)