The Information Technology Division in UL operates under a Quality Management System and the Division is certified to the ISO9001:2015 standard. Independent re-certification to this standard was achieved in Dec 2020.  

Within ITD, there are comprehensive operating manuals and procedural documentation covering the following aspects of Operations:

  • ITD Quality Policy
  • Customer Charter
  • Business Operations Manual
  • Management Objectives
  • Management Procedures
  • Service Realisation Procedures
  • Working Guidelines
  • Performance Trends
  • Voice of the Customer
  • ITD Plans
  • Records
  • ITD Audit Schedule

All Internal quality documentation is available for ITD Staff use on the ITD Sharepoint site

If you wish to make a formal complaint about any of ITD’s services, please contact ITD’s Quality Manager who will respond to you as soon as possible.


Liam O’Reilly
Director, Information Technology Division (ITD)