The University of Limerick (UL) website is designed to ensure its information and services are provided in a non-discriminatory accessible manner. In accordance with Section 39 (2) of the Disability Act 2005, the following are the procedures for making and investigating such complaints. All complaints about the accessibility of the UL website will be investigated by XX in the Marketing & Communications team and the outcome will be communicated to the complainant.


Any user who feels that some part of the UL website does not comply with W3C Web Content Accessibility Guidelines are encouraged to lodge a complaint. Complaints can be submitted by email to Alternatively, complaints may be made in writing to:

Web Accessibility
Marketing and Communications Department
University of Limerick, Limerick,
V94 T9PX, Ireland

The complaint should state that it is a complaint under Section 38 of the Disability Act 2005. All complaints should provide full contact details for the person making the complaint. They should state the exact nature of the problem encountered (reason for the complaint) and provide a links to the website in question.

On receipt of a complaint, the XX in the Marketing and Communications team will acknowledge receipt to the person who made the complaint, within 2 working days. The XX may request further information/details from the person who made the complaint, and may require that such information be furnished within a specified timeframe. The XX will then conduct a preliminary investigation to determine whether the complaint is bona fide and has merit. If the XX believes that the matter does not require further attention, they will contact the complainant and inform them of the reasons for not pursuing the matter further.

If the XX deems that the matter warrants further investigation, they will:

  • conduct an audit of the page or website to identify compliance problems and solutions;
  • provide the maintainer of the site with a copy of the audit report;
  • establish a timeline for addressing the accessibility issues;
  • follow up to ensure site has been updated to address accessibility issues identified.

The XX will prepare a written report on the result of the investigation, setting out the findings, together with a determination in relation to:

  • whether there has been a failure by the University of Limerick to comply with the relevant provision of the Disability Act; and
  • if such a determination indicates that there has been such a failure, the steps required to be taken by UL to comply with the relevant provisions of the Act.

The XX will furnish a copy of the report to the person who made the complaint and to the Deputy President, Chief Operating Officer & Register (DPCOOR). The furnishing of this report and the subsequent actions taken to address the non-compliance concludes the investigation of the complaint.

The complainant will be advised of the right of appeal to the Office of the Ombudsman who may be contacted at:

Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2.
Tel: (01) 639 5600
Fax: (01) 6395674