If you are receiving an "Internal Error" message:
If the link points to an item within a tool in Brightspace Learning Environment (Assignments, Discussions, other Content modules etc.) go to the tool and check whether you can access the item directly.
- If you can, contact the instructor and inform them that the content link to that item is broken.
- If you can’t, contact the D2L Help Desk for further help in diagnosing and resolving the issue.
Also, look for start/end dates on:
- Assignments
- discussion topics
- quizzes
to see if you can access these items that are linked in the Content area.
If you are receiving a "Not Authorized" message:
If you are not yet at the start date, have passed the end date, or have not met the release conditions attached to the item you are trying to access, you won’t be able to access the item and will instead receive an error message. Contact the instructor for more information on whether any of the above restrictions apply to the item you are trying to access. If the instructor determines that you should be able to access the link, inform them that the link is broken.
If you are receiving an error message when attempting to access an external link in Content, contact the instructor of the course and inform them that the link is broken.