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Shifting Sands: Actor Role and Identity Reconfigurations in Service Systems
Gummerus, J., O'Loughlin, D., Kelleher, C. and Penalosa, L.
(2021)
Shifting Sands: Actor Role and Identity Reconfigurations in Service Systems in Journal Of Business Research https://doi.org/10.1016/j.jbusres.2021.08.001