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Shifting Sands: Actor Role and Identity Reconfigurations in Service Systems

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Author
Prof. Deirdre O'Loughlin
Authors
Gummerus, J., O'Loughlin, D., Kelleher, C. and Penalosa, L.
Year of Publication
2021
Journal
Journal Of Business Research
DOI
https://doi.org/10.1016/j.jbusres.2021.08.001
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