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Home | The impact of customer incivility and verbal aggression on service providers: A systematic review.
The impact of customer incivility and verbal aggression on service providers: A systematic review.
Sommovigo, V. Setti, I., Argentero, P. & O'Shea. D.
WORK: A Journal of Prevention, Assessment & Rehabilitation (2019)
10.3233/WOR-182842