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Your Supports

The University of Limerick now has an Employee Support Service (ESS) in place.

The ESS is a confidential counselling and advice service to assist all of us in dealing with personal issues that could pose a threat to our health, well-being, relationships or employment.

  • The service is free – the University of Limerick bears the cost of this service.
  • The service is voluntary – the decision to use the service and avail of counselling rests with the individual.
  • The service is confidential and independent – and provided by an external company called EAP Consultants.

How does the Support Service operate?

Inspire Wellbeing, an external provider, engage a range of professional and experienced counsellors and practitioners for this service. All counsellors/ practitioners meet the training and experience requirements of professional bodies such as the Psychological Society of Ireland (PSI) or the Irish Association of Counsellors and Psychotherapists (IACP).

To access this, you call the freephone helpline number , which is available 24 hours a day, 7 days a week. Users may prefer to access this number from a private telephone as UL telephone bills are itemised. From here, you will be referred to the appropriate counsellor. You will be able to avail of up to six counselling sessions in a twelve-month period.

Who can use the ESS?

This service is provided for all University of Limerick employees and their family members. A family member is defined as a partner or adult child (18+ years) residing at the same address as the employee.

We all go through stages where life seems tough and you may be finding it hard to cope with day-to-day issues. This service can also be used to help with a variety of difficulties such as bereavement, stress, relationship problems, issues with alcohol, drugs, or gambling, etc.

Will my employer know I am using the ESS?

No.  The University will not be told who is using the service and receive only anonymous figures for evaluation of the service.

When is the ESS available?

Access to the helpline is available 24 hours a day, 7 days a week. The first counselling session will be provided within 2-5 days. The counselling will usually take place in the counsellor’s office at a mutually suitable time. Freephone:1-800-201-346

University staff can also log in to the University of Limerick's unique and dedicated extranet service

Username: UniversityLimerick

Password: ulp@ss

Click here for Additional Information

Click here for Guidelines for use of this Service



Dignity and Respect


The University of Limerick is committed to the development and the maintenance of a positive working environment, in which all employees are treated with dignity & respect. In pursuit of this, it is the policy of the University to provide all employees with an environment, which is free from bullying, harassment or victimisation of any form

Please click the document title to view the University of Limerick's Dignity & Respect Policy.

Each department in the University of Limerick has a Designated Contact Person who is available to help and has been trained to deal in a non-judgemental and confidential manner with Dignity and Respect issues. To view the list of contact persons, please click Designated Contact Persons

All employees are requested to attend the Dignity and Respect Workshop. 

All departments and divisions are required to schedule a Dignity and Respect Training Workshop.  Bookings to

The purpose of these workshops is: 

  • To build an understanding of what is meant by Bullying and Harassment.
  • To build awareness of the contents of UL's Dignity and Respect Policy with a view to ensuring a work environment where people are treated with dignity and respect.
  • To understand the options available to employees who are experiencing an issue of harassment or bullying.