Course Details

Professional Development
Run by:
Human Resources
For Whom:
All Staff
In Person - Room TBC
09.30 - 16.00
Paddy Lavelle
1 Day

Course Overview

Do you…

  • find yourself getting anxious, nervous, stressed or even dreading having certain ‘difficult’ conversations, particularly in a virtual environment?
  • find it hard to raise a difficult subject in a way that doesn't sound negative or aggressive?
  • struggle to keep these conversations on track and get a positive resolution?
  • worry that the conversation will escalate into conflict or even deadlock?
  • tend to avoid having these conversations in the hope that things will resolve themselves?

Would you like to be able to …

  • give unexpected news, decisions or feedback, or discuss personal performance issues, in a way that sounds positive and constructive?
  • discuss difficult subjects in the same confident and relaxed way that you handle day to day conversations?
  • manage different personality styles and conversation dynamics in a way that avoids potential conflict and keeps the conversation on track?
  • handle these types of conversations in a way that maintains the relationship while getting the best result?

If you find yourself answering "yes" to any of these questions, this workshop is for you. 


Course Objectives/Outcomes

"Managing Difficult Conversations" will provide you with the tools you need to;

  • manage the key factors that impact difficult conversations on both an online and in-person
  • prepare for and conduct challenging conversations using an easy-to-follow structured framework
  • build trust and use questions skilfully to manage the difficult stages of a difficult conversation effectively
  • prevent conflict from escalating and keep difficult conversations on track and moving forward
  • achieve "win-win" results


Cancellation Policy

Cancellations must be made at least 72hrs in advance.

HR Research logos