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ISO 9001:2015 Accreditation

The Human Resources Division is committed to providing a quality service to all staff of the University.  The HR Division is ISO accredited and the Division is audited annually by the National Standards Authority of Ireland to ensure that quality standards are retained. 

ISO 9001:2015 sets out seven key principles of quality management, which are in line with the University’s quality principles and these are listed below:

  • customer focus;
  • leadership;
  • engagement of people;
  • process approach;
  • improvement;
  • evidence-based decision making;
  • relationship management.

Quality Policy

The HR Division is committed to an ethos of quality assurance in the provision and management of its services.  This commitment extends to ensuring that customer, statutory and regulatory requirements, as well as the requirements of the UL Quality Management System framework, are met at all times.  The Division is also committed to setting, measuring and monitoring quality objectives in order to continually improve its performance.  This quality policy is in line with ISO clause 5.2, and is kept under continual review.

The University recognises the pursuit of quality and hence excellence as a core value and our Quality Policy is strongly driven by the University’s Quality Policy.  The HR Division’s Quality Management system is regularly reviewed by the Quality team to ensure it remains appropriate and suitable to our business needs.  The Quality System is subject to both internal and external annual audits.


In 2013, the University was awarded the HR Excellence in Research logo by the European Commission.  This was awarded in recognition of the University’s on-going commitment to adopting the principles of The European Charter for Researchers and a Code of Conduct for the Recruitment of Researchers.  The University has agreed an action plan for researchers, setting out in detail our commitment to improving the supports in place for research staff.  This action plan is actively supported at the most senior levels of the University.

In April 2019 the University was awarded a Bronze Athena SWAN award to the expanded charter.   The expanded charter award recognises work undertaken to address gender equality more broadly, in arts, humanities, social sciences, business and law (AHSSBL), and in professional and support roles, and for trans staff and students. A 4 year action plan formerly signed by the President of the University is a key element of the award.

The Kemmy Business School, the Graduate Entry Medical School and the School of Allied Health were also awarded Bronze Awards to the expanded charter in April 2019. In  March 2020 the Department of Chemical Sciences were the latest department to be awarded a bronze award to the Expanded Charter.  This brings to 9 the number of Faculty/School/Department Bronze Awards held by the University, the highest in the sector including the School of Education, the departments of Maths and Statistics, Biological Sciences, Physical Education and Sports Science (PESS); and the department of Physics.

Mission Statement

The mission of the HR Division is:

To contribute to the achievement of the University’s mission through progressive policies and customer-focused services which ensure that staff are enabled to achieve their full potential and enhance the performance of the organisation.

Customer Charter

The Customer Charter provides further information on the service that you can expect from the Division.

HR Customer Feedback

The HR Division welcomes feedback from stakeholders on all of our services to assist us as we continually assess your needs and improve the quality of our services.

If you are dissatisfied or concerned with any aspect of the HR services received, then we would invite you to notify us personally via telephone or email. Alternatively, you can complete the anonymous survey which you will find on all HR staff emails - Human Resources Customer Feedback

Our Quality Management System ensures all feedback is logged and given the attention it deserves by the appropriate staff member(s) within the Division.

Annual Quality Calendar 2019/2020

Please click here to view the HR Division's Annual Quality Calendar for 2019/20.

Internal Audit Schedule

Please click here to view the HR Division's Internal Audit Schedule for 2019/20.  This will be updated following the recommendations from this year's ISO audits. 

Quality Management Processes

The Division has 8 cross-divisional quality management processes, supported by ISO, as follows: