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ISO 9001:2015 Accreditation

The Human Resources Division is committed to providing a quality service to all staff of the University.  The HR Division is ISO accredited and the Division is audited annually by the National Standards Authority of Ireland to ensure that quality standards are retained. 

ISO 9001:2015 sets out seven key principles of quality management, which are in line with the University’s quality principles and these are listed below:

  • customer focus;
  • leadership;
  • engagement of people;
  • process approach;
  • improvement;
  • evidence-based decision making;
  • relationship management.

Quality Policy

The HR Division is committed to an ethos of quality assurance in the provision and management of its services.  This commitment extends to ensuring that customer, statutory and regulatory requirements, as well as the requirements of the UL Quality Management System framework, are met at all times.  The Division is also committed to setting, measuring and monitoring quality objectives in order to continually improve its performance.  This quality policy is in line with ISO clause 5.2, and is kept under continual review.


In 2012, the University was awarded the European HR Excellence in Research badge.  This is awarded to Universities who are providers of a stimulating and favourable work environment for researchers and is subject to external audit.  The University has agreed on an action plan for researchers, setting out in detail our commitment to improving the supports in place for research staff.  This action plan is actively supported at the most senior levels of the University.

The University of Limerick has also been successful in its Athena Swan submission and continues to pursue Athena Swan awards for individual University departments.  This award is made in recognition of the efforts of the University to enhance gender diversity.  

Mission Statement

The mission of the HR Division is:

To contribute to the achievement of the University’s mission through progressive policies and customer-focused services which ensure that staff are enabled to achieve their full potential and enhance the performance of the organisation.

Customer Charter

The Customer Charter provides further information on the service that you can expect from the Division.

HR Customer Feedback

The HR Division welcomes feedback from stakeholders on all of our services to assist us as we continually assess your needs and improve the quality of our services.

If you are dissatisfied or concerned with any aspect of the HR services received, then we would invite you to notify us personally via telephone or email. Alternatively, you can complete the anonymous survey which you will find on all HR staff emails - Human Resources Customer Feedback

Our Quality Management System ensures all feedback is logged and given the attention it deserves by the appropriate staff member(s) within the Division.

Annual Quality Calendar 2018/2019

Please click here to view the HR Division's Annual Quality Calendar for 2019/20.

Internal Audit Schedule

Please click here to view the HR Division's Internal Audit Schedule for 2019/20.  This will be updated following the recommendations from this year's ISO audits. 

Quality Management Processes

The Division has 8 cross-divisional quality management processes, supported by ISO, as follows: