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Strategic B2B Customer Experience Management: The Importance of Outcomes-Based Measures
Zolkeiwski, J., V.M. Story, L. O'Malley, P. Chan, J. Burton, A. Alessandroi, P. Hunter-Jones, L. Peters, C. Raddats and W. Robinson
(2017)
Strategic B2B Customer Experience Management: The Importance of Outcomes-Based Measures in Journal Of Services Marketing

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