Homepage Slider

KBS 2019 Spring Series of Research Seminars, Tuesday 12 March at 1pm in KB1-15, Dr Sarah Kieran 'The title of Sarah‘s presentation is: The Future of Work: Digitisation and the Emergence of the Service Profession.

The 2019 Spring Series of Research Seminars at the Kemmy Business School continues tomorrow, Tuesday 12 March at 1pm in KB1-15, with a presentation by Dr Sarah Kieran. The title of Sarah‘s presentation is: The Future of Work: Digitisation and the Emergence of the Service Professional.  All Welcome.
 
While it is known that the digitisation and robotic process automation (RPA) of work is significantly affecting work processes in many business sectors, its impact on the design of jobs and the people who inhabit them is less clear. This research focusses on the impact of digitisation on highly-skilled, knowledge-based, service roles in areas such as Financial Reporting, Fund Management, Global Enterprise Client Services and Shared Service Functions.
 
Our understanding of the business landscape in which these jobs reside, the skills needed to perform them successfully, and how advancing technologies will further affect these jobs and skill sets in the future is limited. It is incumbent on organisations to explore this uncertainty, build insights into the breadth and depth of the impact of digitisation/RPA on their business function and develop strategic Human Resource (HR) interventions to future-proof job design and skills development. 
 
Furthermore, it is incumbent on policy makers, state agencies and educators to ensure potential employees are skill-ready for the jobs available in this future world of work.
 
This research, funded by the Irish Centre for Business Excellence and Skillnet,  was conducted across eight sites operating in the Financial Services and ICT sectors. The Work Analysis undertaken through Leader/Manager interviews and Employee focus groups provides new insights into the changing nature of this work, the obsolescence of some traditional jobs and the emergence of the Service Professional.
 
Dr. Sarah Kieran, Dr. Lorraine Ryan, Dr. Juliet MacMahon and Dr. Sarah MacCurtain.