Publication

Investigating employees’ emotional and cognitive reactions to customer mistreatment: an experimental study

Sommovigo V.;Setti I.;O’ Shea D.;Argentero P.

European Journal Of Work And Organizational Psychology (2020)
10.1080/1359432X.2020.1745189

Phone: +353-61-202116

Postal Address: Faculty Office, Kemmy Business School, University of Limerick, Limerick, Ireland.

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