Investigating employees’ emotional and cognitive reactions to customer mistreatment: an experimental study
(2020)
Investigating employees’ emotional and cognitive reactions to customer mistreatment: an experimental study in European Journal Of Work And Organizational Psychology 10.1080/1359432X.2020.1745189
Investigating employees’ emotional and cognitive reactions to customer mistreatment: an experimental study in European Journal Of Work And Organizational Psychology 10.1080/1359432X.2020.1745189