Quality
Quality Policy Statement
The Buildings and Estates Department at the University of Limerick develops, provides and maintains the environment and infrastructure that enables the University of Limerick to carry out its mission of achieving excellence in teaching and research.
The vision of the University of Limerick, as articulated in the Strategic Plan, requires the provision of outstanding physical facilities for pursuit of academic, cultural and recreational activities. The Buildings and Estates Department provides the framework for the infrastructure that realises this vision through the Campus/Physical Development Plan. Furthermore, through implementing its own Strategic Plan the Buildings and Estates Department assists in the delivery of the University’s Strategic Plan.
Our ethos is: "To sustain and seek to continuously improve the quality of all services which we provide to the campus community." Our Quality Manual can be found here.
QMS and Key service procedures
We are committed to the implementation of a quality system that meets a wide variety of customer requirements. We and our customers value:
- Flexibility in our processes and services
- Adaptability to changing circumstances and continuous growth
- A presence / network / community
- Commitment to continuous improvement.
- Environment
- Health and Safety
Please see our Customer Charter
Quality Contacts
Quality Team Leaders: Chris Fogarty, Ian O'Donoghue, Eric Crowe
Quality Assessors:
Brian Considine Karen Fraher Gerald Hallinan Marian Hartigan
Donncha Corrigan Jane Murphy Eilis Gaffney Carmel Kirwan
Cliona Donnellan Kelly O'Connor James McDonnell
Chris Fogarty Ian O'Donoghue Eric Crowe
Customer Surveys
Click below to access the executive summaries of surveys conducted with Buildings and Estates customers since 2008
- Staff Survey 2018
- Student Survey 2015
- Staff Survey 2014
- Staff Survey 2013
- Student Survey 2013
- Staff Survey 2012
- Student Survey 2010
- Staff Survey 2008
Quality Meetings
The key Quality meeting where the department reviews all departmental quality activity and objectives is called the Quarterly Business Review (QBR) meeting. As indicated by its title, it is held on a quarterly basis. The review of key customer feedback and quality trends is a standing item at QBR meetings.
Audits
The Buildings and Estates Department conducts internal or interdepartmental audits. The departments next audit is scheduled for November 2019. The schedule can be seen in the Audit Schedule November 2019.