Quality

Quality Policy Statement

The Buildings and Estates Department at the University of Limerick develops, provides and maintains the environment and infrastructure that enables the University of Limerick to carry out its mission of achieving excellence in teaching and research.

The vision of the University of Limerick, as articulated in the Strategic Plan, requires the provision of outstanding physical facilities for pursuit of academic, cultural and recreational activities. The Buildings and Estates Department provides the framework for the infrastructure that realises this vision through the Campus/Physical Development Plan. Furthermore, through implementing its own Strategic Plan the Buildings and Estates Department assists in the delivery of the University’s Strategic Plan.

Our ethos is: "To sustain and seek to continuously improve the quality of all services which we provide to the campus community." 

Key Processes

The key processes to maintain the University of Limerick environment and infrastructure are:

  • Maintenance of Existing Buildings and Grounds
  • Mechanical
  • Electrical
  • Builders Work
  • Grounds
  • Specialist
  • Capital Developments
  • Alternations / Minor Works
  • Energy - Gas / Electricity
  • Portering
  • Security
  • Cleaning
  • Insurance
  • Space Allocation

We are committed to the implementation of a quality system that meets a wide variety of customer requirements. We and our customers value:

  • Flexibility in our processes and services
  • Adaptability to changing circumstances and continuous growth
  • A presence / network / community
  • Commitment to continuous improvement.
  • Environment
  • Health and Safety

Quality Contacts

Quality Team Leaders: Chris Fogerty, Ian O'Donoghue, Eric Crowe

Quality Assessors:

Brian Considine                Karen Fraher
Donncha Corrigan            Jane Murphy
Cliona Donnellan              Kelly O'Connor
Chris Fogarty                   Ian O'Donoghue

 

Customer Surveys
Click below to access the executive summaries of surveys conducted with Buildings and Estates customers since 2008:

Quality Meetings 

The key Quality meeting where the department reviews all departmental quality activity and objectives is called the Quarterly Business Review (QBR) meeting. As indicated by its title, it is held on a quarterly basis. The review of key customer feedback and quality trends is a standing item at QBR meetings.

Audits
The Buildings and Estates Department conducts annual internal or interdepartmental audits. The most recent audit (interdepartmental) was conducted on 11 and 12 March 2014. The processes covered by the audit can be seen in the Audit Schedule March 2014.

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