Quality

Quality Policy Statement

The Buildings and Estates Department at the University of Limerick develops, provides and maintains the environment and infrastructure that enables the University of Limerick to carry out its mission of achieving excellence in teaching and research.

The vision of the University of Limerick, as articulated in the Strategic Plan, requires the provision of outstanding physical facilities for pursuit of academic, cultural and recreational activities. The Buildings and Estates Department provides the framework for the infrastructure that realises this vision through the Campus/Physical Development Plan. Furthermore, through implementing its own Strategic Plan the Buildings and Estates Department assists in the delivery of the University’s Strategic Plan.

Our ethos is: "To sustain and seek to continuously improve the quality of all services which we provide to the campus community."  Our Quality Manual can be found here.

QMS and Key service procedures

We are committed to the implementation of a quality system that meets a wide variety of customer requirements. We and our customers value:

  • Flexibility in our processes and services
  • Adaptability to changing circumstances and continuous growth
  • A presence / network / community
  • Commitment to continuous improvement.
  • Environment
  • Health and Safety

Please see our  Customer Charter

Quality Contacts

Quality Team Leaders: Chris Fogarty, Ian O'Donoghue, Eric Crowe

Quality Assessors:

Brian Considine                Karen Fraher            Gerald Hallinan         Marian Hartigan
Donncha Corrigan            Jane Murphy             Eilis Gaffney             Carmel Kirwan
Cliona Donnellan              Kelly O'Connor         James McDonnell
Chris Fogarty                   Ian O'Donoghue        Eric Crowe

 

Customer Surveys

Click below to access the executive summaries of surveys conducted with Buildings and Estates customers since 2008

Quality Meetings 

The key Quality meeting where the department reviews all departmental quality activity and objectives is called the Quarterly Business Review (QBR) meeting. As indicated by its title, it is held on a quarterly basis. The review of key customer feedback and quality trends is a standing item at QBR meetings.

Audits

The Buildings and Estates Department conducts internal or interdepartmental audits. The departments next audit is scheduled for November 2019.  The schedule can be seen in the Audit Schedule November 2019.

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