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Return/ Refund Policy

We will replace or refund most items, provided they are returned to us within 28 days of receipt. Complete, unused and in its original packaging with appropriate security tags intact. Our Approval Guarantee does not apply to some items or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. Returns must be sent to: UL Visitor Centre, Stables Courtyard, University of Limerick.

Your Right To Cancel

Your Order under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel, by sending us a letter or email. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier.

Delivery Policy

Your order can be delivered to an address of your choice.

You must select the region you want your order to be delivered to when shopping. We deliver to most international destinations. Most orders will arrive within 7-10 working days. Cost and delivery times vary depending on the destination. Delivery costs will appear when you select the country you want your order to be delivered to when placing your order.

Age Policy

There are currently no age restrictions on items for sale. This will be reviewed periodically.

Privacy Statement

This website is operated by UL Visitor Centre. Please review this privacy statement carefully, as by submitting personal data through this website you are consenting to the collection, use and disclosure of your personal data as described in this privacy statement.

General

We are committed to protecting your privacy, and will not collect any personal data about you on this Site without your clear knowledge and permission. Any personal data that you volunteer will be treated strictly in accordance with the Irish Data Protection Acts 1988 and 2003.

Collection and Use of Personal Data

We do not collect any personal data about you on this Site unless you volunteer that information to us in the course of placing your order and /or making an enquiry to one of the addresses listed on our Site.

Such personal data might include (but is not limited to): your name; your address; your contact telephone number; your email address; your order details; your credit / debit card details; details of the enquiry.

We use this personal data for the purpose it was provided (i.e. to process your online order or to respond to your enquiry). From time to time, we may also use the details which you give us in the context of your online order to contact you by post with information about products which may be of interest to you. If you would prefer us not to contact you in this way, please exclude yourself from our mailing list when placing an order online with us. Please note if you do not exclude yourself while placing your order you may opt out of our mailing list at any time by contacting us via our Contact page or at visitorcentre@ul.ie

Disclosure of Personal Data

We will not disclose your personal data to third parties, except where it is necessary to assist us with the efficient processing of your order. For example, your contact details will be passed through a third party online payment service processor (Realax Payments) along with your payment instructions. We have appropriate contractual arrangements in place with any third party service providers acting on our behalf to ensure that your data is only processed in accordance with our instructions and that the third party is obliged to take appropriate security measures to ensure that your data is secure.

Collection and Use of Statistical data

In addition to collecting personal data voluntarily supplied by you, we also collect aggregate statistical data regarding the use of our website, in the interests of assessing its effectiveness and continually improving its content. Such information cannot and does not personally identify individual visitors to our site, so does not compromise any individual's privacy.

Right of Access and Amendment

You have a right to request a copy of any personal data we might hold about you (e.g. your name, address, telephone number and email address) and to have any inaccuracies in that data corrected or deleted. If you wish to avail of any of these rights, please contact us our Data Protection Officer by email via visitorcentre@ul.ie

Cookies

Please note that cookies are used on this Site, so a cookie may be placed on your computer browser. Cookies are small text files which provide us with information about how often someone visits our Site and what they do during those visits. Cookies do not themselves contain any personally identifying information but if you provide information to us, it may be linked to the data stored in that cookie.

If you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser setting. Disabling cookie support may prevent this website from functioning properly and you may experience difficulties in ordering online from us.

Changes to this Privacy Statement

From time to time, we may decide to change this privacy statement, but any changes will be posted on our Site to keep you up to date on how we collect, use and disclose personal data. If at any time we decide to use personal data in a manner significantly different from that stated in this privacy statement, or otherwise disclosed to you at the time it was collected, we will notify you, and you will have the choice as to whether or not we use your information in the new manner.